Skip and Melissa Meyer are the owners of HighPoint Medical located at 693 W. Canfield Avenue in Coeur d’alene. They offer quality practice management to local and national medical providers focusing on: Practice Management & Billing, Software Implementation & Training, and IT Support & Hosting.
As president of HighPoint Medical, Skip brings more than 20 years of experience in business ownership, leadership training, and team development in both the sales and medical industry. As a team, Skip and Melissa have personally owned and operated several successful medical/aesthetic clinics. They were also the National Directors of franchise development in a large medical/aesthetic company.
Skip and Melissa have a long list of satisfied customers. Their clients are from a broad background and include single providers, multiple provider clinics, individual surgeons, surgeon teams, and small to medium sized hospitals. “Customer service and sincere concern for our client’s success has been vital in our business. If our clients aren’t successful…neither are we. In fact our growth has been nearly 100% based on referrals from satisfied existing clients,” states Skip.
Skip notes a case when they received a call from a clinic that had fallen behind on receivables. That very afternoon one of their key billing staff responded by going to the clinic in person. The clinic manager and the doctor were overjoyed that a live person was there to help and guide them through some valuable training.
They have been honored to engage in and build numerous relationships with medical providers. In discussions with providers, it became very apparent there was a huge need for quality practice management.
“There are numerous companies out there that offer one or two practice management services…but it’s almost impossible, to find a company that focused on all three of our services for clients,” says Skip.
Skip and Melissa wanted to cultivate a culture where people were valued. Their first priority of business was to find team members who would share their values, treat clients as they would. Skip and Melissa make it quite clear they value the input, creativity, and participation from all HighPoint Medical staff.
Although they had owned and operated companies before, they never had much business or leadership training. They enrolled in a yearlong “Entrepreneurial Leadership Training” course taught by Bill Jhung, Director of the Idaho SBDC. Bill taught and coached them on things such as managing your team, financial analysis for decision making, hiring the right workforce, creating culture of innovation and ethics, essentials of leadership, and other business issues. This experience added an element of business savvy that helped to take their company to a completely new level.
HighPoint Medical also believes in hands-on training and participates in an internship program with North Idaho College. This internship allows students taking classes in the medical software field to learn the practical side of engaging with the nuances of running a medical practice.
So what do Skip and Melissa believe is ultimately the key to a successful business? They state it simply in just a few words: invest in strong relationships and empower the growth of your team. With 16 members on their team and growing, Skip and Melissa are extremely optimistic about the future of their company.
For more information on High Point Medical please visit www.highpointmed.com or call 866-766-1335.
For more information on Idaho SBDC at North Idaho College, please visit www.IdahoSBDC.org or call (208) 665-5085.