Chick-fil-A has once again claimed the crown as the chain with the best customer satisfaction score in the fast-food industry.
On Tuesday, Chick-fil-A claimed the No. 1 spot on American Customer Satisfaction Index’s annual restaurant report for the fourth year in a row. Chick-fil-A earned 86 out of a possible 100 points, beating chains such as Panera Bread and Chipotle.
Chick-fil-A’s fans rave about the chain’s customer service, polite employees, and cleanliness, with Kalinowski Equity Research founder Mark Kalinowski saying that Chick-fil-A’s unfailing hospitality is a huge part of the chain’s success.