Increase Customer Retention, Increase Your Profit
Presented by Deborah Dickerson, Senior Business Coach, NISBDC
November 15 @ 8:00 am – 9:00 am PST
This is a live interactive ZOOM WEBINAR
Registration is free but required. The ZOOM link will be provided prior to class date.
This presentation from an expert in the field will include topics such as:
• Why is retaining customers important?
• How to increase your customer retention
• Making a difference with customer referrals
We’ve all heard the importance of customer retention. How much less it costs to retain a customer vs. initial customer acquisition. Yet, few businesses put their focus on cultivating their existing client base for future business, referrals or reviews.
In this class, we make the case with numbers for the impact that increasing customer retention by just 5% could increase your net profit by 25% to 95%. Then we will look at some practices and tools you could use to increase your customer retention.